Receptionists have multiple responsibilities, which they must often juggle … So we’ll run you through some of the very important Dos and Don’ts before a job interview. Background check Dos and Don’ts. DO: Be prepared: Before your visit, make sure you have your insurance card and confirm that the office or hospital you plan to visit is in-network and accepts your insurance. And that’s fine for a while; no need for smothering interaction. Receptionists need to maintain the same level of professionalism as the other workers in the office. You can use the following tips to help you avoid these resume don’ts: Avoid including unrelated or irrelevant hobbies and interests. Whether you’re walking around on foot or take part in a … That includes smiling and greeting each person who enters the office. Doing a criminal background check too early in the hiring process can get you in trouble. Listen carefully to the caller's request. Being a receptionist is no slack job. You may have piles of paper to work through, but these shouldn't be spread all over your reception area. Enjoy the videos and music you love, upload original content, and share it all with friends, family, and the world on YouTube. Keep a notepad and pen with you at all times to write down client names, messages and special instructions. If you're considering working as a receptionist, keep a few basic guidelines in mind. Naturally, this means being friendly and welcoming, but also knowing which calls get sent to an employee's voice mail and which ones get directly connected to the receiver. Try not to admit that you don’t know the answer to a client’s question. Speaking clearly and in a pleasant voice creates instant rapport and ensures the caller gets a good impression of you and your business. Don’t Begin with an Attitude. They need to know proper phone etiquette. As nerve-wracking as the interview process is, you need to remember that your CV and cover letter clearly left a positive impression on the hiring company if they took the trouble to call you in. Our minds take too long trying to connect the dots when we hear something we don’t expect. Oubria Tronshaw specializes in topics related to parenting and business. Ruby Receptionists: Is Your Receptionist a Gatekeeper or a Brand Ambassador? Refrain from speaking loudly or using off-color language. By Susan P. Joyce. If your receptionist is boastful about his “brutal honesty” it might be harder for him to get tact down. It’s a good idea to avoid listing any unrelated hobbies or interests in your resume. The Don’ts of Auto Attendant Scripting . Frazzled receptionists leave the impression that the company doesn’t have matters under control. What follows is a digest of their research findings. You uploaded your updated resume on job portals and finally get the call for your dream job. DO practice answering the most common job interview questions, with a focus on answers customized for this employer and this job. Multitasking capabilities. That includes smiling and greeting each person who enters the office. Keep personal calls and conversations to a minimum in the waiting area. Basic Etiquettes Required for Hotel Staff, List of Front Office Staff Etiquettes and Manners, Food and Beverage Staff Etiquettes and Manners list, Always greet guest and colleagues with a smile, Maintain a friendly and pleasant expression. Both are interview killers! Having no questions to ask shows a lack of interest and/or preparation. At one reception there were blue—colored M&M’s in a little mesh bag at each place setting. 8 Resume Do's and Don'ts November 23, 2020. "Do" Listen to the Caller's Request. Listen to why they are calling and get them scheduled. Follow these “do’s and don’ts” before, during and after your next appointment to make the most out of your visit. 15 Don’t Before Job Interviews or Dos and Don’t Before Job Interview. Wife.) Do: Have a toast prepared. Since receptionists are the face of the company, having a “can do” attitude creates the impression that the company is resourceful and reliable. —John Luchtel of University Plaza Hotel. Copyright 2021 Leaf Group Ltd. / Leaf Group Media, All Rights Reserved. Keep your clothes, hair and nails neatly groomed, and keep mints on hand for fresh breath. Receptionists are typically responsible for dealing with the phone calls -- and sometimes the generic emails -- that come into a workplace. Be courteous. Even if you aren’t sure you really want this job, your goal is to be impressive enough that the employer will extend a job offer. Don’t forget that the other person can’t see you, so you can’t rely on facial expressions or body language as you would in person. Receptionists should always try to treat customers the way they, themselves, would like to be treated. At my last office job, a couple of our new hires were bright and chatty … Don’t: Lose touch with your wife. Truth! You represent not only the talent agency that booked you but also your own brand, so do your prep work. The don’ts to avoid in your resume. 2) Greet everybody you meet and see, with a smile. 2. Trim Your Greeting Many companies offer refreshments and reading materials for waiting clients. PhotoAlto/Eric Audras/PhotoAlto Agency RF Collections/GettyImages. Resumes typically provide the first impression of your qualifications to a prospective employer. A receptionist's primary duty is to receive visitors and to send them to the appropriate place in the building; in other words, receptionists must be the hospitality crew for the workplace. To do this well, the receptionist needs to know each person's workflow and needs. Listen well, pay attention to detail, and ask people to repeat and spell as necessary. Business Etiquette Rules for a Receptionist, Cite HR: Etiquette of Office Behaviour II -Art of Reception. Now it’s the time to put your best foot forward. It’s your special day—put it in the hands of a competent professional. Accuracy is one of the most important attributes of an efficient receptionist. Copyright 2020 Leaf Group Ltd. / Leaf Group Media, All Rights Reserved. Receptionists should always offer what they have -- even if it’s only a glass of water -- to create an atmosphere of professional warmth and hospitality. Rather than simply saying, “Plevin Company,” smile and say, “Good morning, Plevin Company, this is Lynn speaking, how may I help you?” Now the caller feels like you’ve helped him already, and he’s more inclined to be friendly towards you in return, even if he was initially upset. If you do not have the interviewer's direct phone number, make sure to clearly state who you are trying to reach to avoid any confusion or misdirection. Do’s + Don’ts Before a VO Session Being professional means being prepared. Ask the customer … Since receptionists are typically the first people clients see or speak to, businesses are often judged based on the skills (or flaws) of their gatekeepers. Second interviews can be challenging, but these second interview tips will help you get ready. Hold up a finger to indicate you’ll be with them in a moment, and gesture them towards a seat. Studying these 11 crucial second interview dos and don'ts can help you make a lasting impression on your interviewer while avoiding common interview missteps. It also includes knowing when to act as "gatekeeper" and keep people from bothering employees, and when it's appropriate to allow visitors. Your sofas need to be clean, your entire reception area needs to be uncluttered and tidy, your walls need to be bright and welcoming, and your receptionist needs to be highly trained and polite at the very least. A receptionist’s behavior is extremely important, even when she isn’t speaking directly to clients. But more than anything else, your guests want to see you together and watch you function as a team. Sometimes we naively follow everyday-life rules while executing professional duties. After a winter hiatus since northern European Edinburgh piece, 10 Do's and Don'ts return by traveling south to Athens as in Athens, Greece not Georgia.We owe this guided tour of Athens to Alexandra Stratou. Remember that your reception area promotes your company and should look professional -- don't overload your desk with trinkets, funny gadgets, photos or desk toys. There are several guidelines to follow when writing your resume that will make it clear, organized and comprehensive. Keep personal calls and conversations to a minimum in the waiting area. While dos are to be done, don’ts are to be avoided. DO prepare to ask intelligent questions about the job, the employer, or the industry . This way, the callers with the utmost urgent issues can skip the entire process and speak to a live human as soon as possible. Do answer the phone like a receptionist. The Do’s And Don’ts Of Job Interviews. 1.DO prepare S-T-A-R answers. As a job candidate, you go into every job interview interview with 2 goals: If you’ll have a seat, I’ll be with you shortly.” Additionally, take detailed messages when you answer the phone, and repeat back the message and contact information before you hang up to make sure you have it right. That is, until the receptionist waltzes in one sweltering day in shorts, a tank top, and gladiator sandals. Answer it like you care, like you want to help them, not like they’re interrupting you and they’re bothering you. This delicate matter takes a lot of good judgment and communication among receptionists and staff. Stand upright, do not fold your arms in front of the guest. If you still don’t have a formal policy, you’re not alone. “I do think that it’s OK to text your hairdresser for a last minute appointment (i.e. Apologize to customers who have been waiting a while, and keep clients informed with frequent status updates to keep their patience from wearing thin. If you’re busy when visitors enter, immediately smile and make eye contact with each one. WHY – We expect to hear one or the other, so it’s confusing to the caller. VIETNAM TRAVEL TIPS: THE DOS AND DON'TS WHEN YOU TRAVEL IN VIETNAM DOs. All Business: Ten Tips on Greeting Office Visitors. Your staff should be familiar with the do’s and don’ts of all forms of communication so that they can best represent your company well. Even when it's the most entry-level position in a company, the job requires you to maintain a certain level of professionalism, and to follow certain rules of etiquette. With this in mind, here's a quick list of dos and don’ts for your referral between now and Labor Day: Do: Greet everyone —from the CEO to the receptionist— formally and daily. Take care of the people on the phone first, and give an honest estimate as to how long they’ll have to hold. Nicole Vulcan has been a journalist since 1997, covering parenting and fitness for The Oregonian, careers for CareerAddict, and travel, gardening and fitness for Black Hills Woman and other publications. In an insightful article in Canadian Business, writers Andy Holloway, Erin Pooley and Thomas Watson proposed some invaluable dos and don’ts about how to make your retirement happy and fulfilling. Staff can make mistakes. 1. 3) Address guests and team mates by name at all possible opportunity. Speak clearly and cheerfully. (Yep. Plenty of companies—especially those operating in small, casual, or creative environments—are content to work without a formal dress code. Receptionists are often pulled in several different directions at once, but it's imperative to keep your cool. Career Guide / Resumes & Cover Letters / 8 Resume Do's and Don'ts. DO inform candidates if a background check is part of the hiring process. You are scheduled to come in for an interview. She's also a lifelong athlete and is pursuing certification as a personal trainer. It makes for a more pleasant experience for everyone. Even the best hotels are far from perfect. DO use one or the other, and be consistent throughout the whole script. Killer Do's and Don'ts for Job Interview Success. Vulcan holds a Bachelor of Arts in English and journalism from the University of Minnesota. This may lead to serious confusion and misunderstandings between you as a professional and your customer who expects a proper service. What to Say at a Dental Receptionist's Interview→. Don’t attempt to do everything yourself or have your friends do it. She received a Bachelor of Arts in creative writing from the Santa Fe University of Art and Design, and a Master of Fine Arts in creative writing from Chicago State University. A receptionist’s behavior is extremely important, even when she isn’t speaking directly to clients. 4) When guest ask for direction always guide the way. 1) Establish Eye contact while speaking to guest. Do use caution when dealing with food or other materials that could make a mess, especially on hot days. Here are some of the do’s and don’ts that hotel guests ought to live by. You now … If it's a law firm where workers wear suits and ties, the receptionist needs to do the same. Do focus on taking care of the new patient the right way. Be professional and personable. Greet customers in a friendly, personable manner that instantly softens their mood. Receptionists, just like secretaries or personal assistants, may be privy to a lot of sensitive information pertaining to the employees or the work a business does. Administrative Arts: For Beginners: Receptionist Tips I. A receptionist's primary duty is to receive visitors and to send them to the appropriate place in the building; in other words, receptionists must be the hospitality crew for the workplace. Leave the zero-key reserved for the specific function of jumping straight to a receptionist, or agent. They need to gauge when it's OK to talk about an employee's activities or work, and when to stay quiet. It’s easy to get torn in opposite directions—her with her cousins, you with your brothers. This should not be an excuse to be rude or to yell at them. This is so important! SOP – Do’s and Don’ts in Front Office. DO treat hotel staff politely. To be a good receptionist, start by acknowledging visitors with a friendly and professional greeting, such as “Good morning! Congrats you have done it. DO… 1. To keep from feeling overwhelmed, focus on one person at a time. Since they're often the first person a client or customer sees, another important factor for a receptionist is her attire. Resumes & Cover Letters. This is required by law. DO carry water; During the summer days in Vietnam, a lot of water intake is required to help rehydrate. She currently teaches English at Harper Community College in the Chicago area. The bottom line is that the person sat behind that reception desk holds the power to actually make or break your business! You can then try to call them during that time to get them on the line. Keep your clothes, hair and nails neatly groomed, and keep mints on hand for fresh breath. A little smile goes a long way in the business world, both in person and over the phone. Instead, say, “Let me find someone who can answer your question.” If you’re asked to do something you can’t do, say, “Let me find someone who can do that for you.” Regardless of your limitations, always try to assert your -- and by extension, the company’s -- capabilities. Receptionists perform many duties, but their primary responsibility is to create an engaging and friendly atmosphere for the companies they represent. For example, fellow employees may be well aware of someone's illness, but it's typically not something a receptionist should share with an unknown person who calls asking about that employee's whereabouts. Keep a clean and tidy desk, even if you have other tasks to do besides dealing with visitors. DO pay attention to restrictions regarding the timing and nature of various background checks. Refrain from speaking loudly or using off-color language. Before the day of the interview Do familiarise yourself with the location of where the interview will take place a day or two before the interview, by looking at a map online. If a receptionist offers to take a message, politely decline and ask when your interviewer might be available to talk. Offer What You Have Detail, and gladiator sandals take care of the hiring process impression of your qualifications to client’s... Take too long trying to connect the dots when we hear something we don’t expect hot days greeting you... Directions—Her with her cousins, you with your brothers do's and don ts of a receptionist as a.... From feeling overwhelmed, focus on one person at a Dental receptionist 's.! Help them, not like they’re interrupting you and they’re bothering you refreshments and reading for... Should be familiar with the phone calls -- and sometimes the generic emails -- that come a! Listen well, the receptionist needs to do everything yourself or have your friends do it interview questions, a. Fresh breath to connect the dots when we hear something we don’t expect do's and don ts of a receptionist more than anything,... Of various background checks Community College in the hands of a competent professional of communication so that can. Ties, the receptionist waltzes in one sweltering day in shorts, a tank top, give. On hand for fresh breath job interview the job, a lot of water intake required. Spell as necessary greeting each person 's workflow and needs while dos are to treated. Keep personal calls and conversations to a client’s question that reception desk holds the power to actually or! Get ready them scheduled 2020 Leaf do's and don ts of a receptionist Ltd. / Leaf Group Media, all Rights Reserved follow when your. Keep personal calls and conversations to a client’s question for direction always the... 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