Now it’s the time to put your best foot forward. Don’t Begin with an Attitude. Wife.) If you’re busy when visitors enter, immediately smile and make eye contact with each one. 8 Resume Do's and Don'ts November 23, 2020. In an insightful article in Canadian Business, writers Andy Holloway, Erin Pooley and Thomas Watson proposed some invaluable dos and don’ts about how to make your retirement happy and fulfilling. What to Say at a Dental Receptionist's Interview→. Keep a notepad and pen with you at all times to write down client names, messages and special instructions. As a job candidate, you go into every job interview interview with 2 goals: Speaking clearly and in a pleasant voice creates instant rapport and ensures the caller gets a good impression of you and your business. Here are some of the do’s and don’ts that hotel guests ought to live by. Naturally, this means being friendly and welcoming, but also knowing which calls get sent to an employee's voice mail and which ones get directly connected to the receiver. The don’ts to avoid in your resume. Do’s + Don’ts Before a VO Session Being professional means being prepared. Do: Have a toast prepared. Follow these “do’s and don’ts” before, during and after your next appointment to make the most out of your visit. They need to know proper phone etiquette. Oubria Tronshaw specializes in topics related to parenting and business. Trim Your Greeting Career Guide / Resumes & Cover Letters / 8 Resume Do's and Don'ts. Receptionists are typically responsible for dealing with the phone calls -- and sometimes the generic emails -- that come into a workplace. Listen carefully to the caller's request. All Business: Ten Tips on Greeting Office Visitors. Ruby Receptionists: Is Your Receptionist a Gatekeeper or a Brand Ambassador? That is, until the receptionist waltzes in one sweltering day in shorts, a tank top, and gladiator sandals. Killer Do's and Don'ts for Job Interview Success. To keep from feeling overwhelmed, focus on one person at a time. 2) Greet everybody you meet and see, with a smile. This is required by law. Both are interview killers! 15 Don’t Before Job Interviews or Dos and Don’t Before Job Interview. Be professional and personable. At one reception there were blue—colored M&M’s in a little mesh bag at each place setting. Speak clearly and cheerfully. Receptionists, just like secretaries or personal assistants, may be privy to a lot of sensitive information pertaining to the employees or the work a business does. Vulcan holds a Bachelor of Arts in English and journalism from the University of Minnesota. Even if you aren’t sure you really want this job, your goal is to be impressive enough that the employer will extend a job offer. Try not to admit that you don’t know the answer to a client’s question. You represent not only the talent agency that booked you but also your own brand, so do your prep work. It’s easy to get torn in opposite directions—her with her cousins, you with your brothers. Answer it like you care, like you want to help them, not like they’re interrupting you and they’re bothering you. 4) When guest ask for direction always guide the way. To do this well, the receptionist needs to know each person's workflow and needs. For example, fellow employees may be well aware of someone's illness, but it's typically not something a receptionist should share with an unknown person who calls asking about that employee's whereabouts. If it's a law firm where workers wear suits and ties, the receptionist needs to do the same. 2. "Do" Listen to the Caller's Request. This should not be an excuse to be rude or to yell at them. By Susan P. Joyce. Resumes typically provide the first impression of your qualifications to a prospective employer. Many companies offer refreshments and reading materials for waiting clients. This delicate matter takes a lot of good judgment and communication among receptionists and staff. Even when it's the most entry-level position in a company, the job requires you to maintain a certain level of professionalism, and to follow certain rules of etiquette. While dos are to be done, don’ts are to be avoided. Having no questions to ask shows a lack of interest and/or preparation. Keep personal calls and conversations to a minimum in the waiting area. A receptionist's primary duty is to receive visitors and to send them to the appropriate place in the building; in other words, receptionists must be the hospitality crew for the workplace. Receptionists are often pulled in several different directions at once, but it's imperative to keep your cool. So we’ll run you through some of the very important Dos and Don’ts before a job interview. It’s your special day—put it in the hands of a competent professional. But more than anything else, your guests want to see you together and watch you function as a team. Whether you’re walking around on foot or take part in a … Copyright 2020 Leaf Group Ltd. / Leaf Group Media, All Rights Reserved. It’s a good idea to avoid listing any unrelated hobbies or interests in your resume. Since receptionists are the face of the company, having a “can do” attitude creates the impression that the company is resourceful and reliable. Listen well, pay attention to detail, and ask people to repeat and spell as necessary. As nerve-wracking as the interview process is, you need to remember that your CV and cover letter clearly left a positive impression on the hiring company if they took the trouble to call you in. Copyright 2021 Leaf Group Ltd. / Leaf Group Media, All Rights Reserved. The bottom line is that the person sat behind that reception desk holds the power to actually make or break your business! That includes smiling and greeting each person who enters the office. Business Etiquette Rules for a Receptionist, Cite HR: Etiquette of Office Behaviour II -Art of Reception. Ask the customer … Nicole Vulcan has been a journalist since 1997, covering parenting and fitness for The Oregonian, careers for CareerAddict, and travel, gardening and fitness for Black Hills Woman and other publications. DO treat hotel staff politely. SOP – Do’s and Don’ts in Front Office. (Yep. You uploaded your updated resume on job portals and finally get the call for your dream job. Being a receptionist is no slack job. WHY – We expect to hear one or the other, so it’s confusing to the caller. Don’t attempt to do everything yourself or have your friends do it. Keep a clean and tidy desk, even if you have other tasks to do besides dealing with visitors. If a receptionist offers to take a message, politely decline and ask when your interviewer might be available to talk. DO: Be prepared: Before your visit, make sure you have your insurance card and confirm that the office or hospital you plan to visit is in-network and accepts your insurance. Receptionists should always try to treat customers the way they, themselves, would like to be treated. Administrative Arts: For Beginners: Receptionist Tips I. You now … DO use one or the other, and be consistent throughout the whole script. 1) Establish Eye contact while speaking to guest. The Do’s And Don’ts Of Job Interviews. If you do not have the interviewer's direct phone number, make sure to clearly state who you are trying to reach to avoid any confusion or misdirection. This may lead to serious confusion and misunderstandings between you as a professional and your customer who expects a proper service. Multitasking capabilities. VIETNAM TRAVEL TIPS: THE DOS AND DON'TS WHEN YOU TRAVEL IN VIETNAM DOs. She's also a lifelong athlete and is pursuing certification as a personal trainer. Frazzled receptionists leave the impression that the company doesn’t have matters under control. She currently teaches English at Harper Community College in the Chicago area. Since they're often the first person a client or customer sees, another important factor for a receptionist is her attire. If your receptionist is boastful about his “brutal honesty” it might be harder for him to get tact down. Enjoy the videos and music you love, upload original content, and share it all with friends, family, and the world on YouTube. Don’t forget that the other person can’t see you, so you can’t rely on facial expressions or body language as you would in person. DO… 1. Receptionists have multiple responsibilities, which they must often juggle … Do use caution when dealing with food or other materials that could make a mess, especially on hot days. Refrain from speaking loudly or using off-color language. It also includes knowing when to act as "gatekeeper" and keep people from bothering employees, and when it's appropriate to allow visitors. If you’ll have a seat, I’ll be with you shortly.” Additionally, take detailed messages when you answer the phone, and repeat back the message and contact information before you hang up to make sure you have it right. 3) Address guests and team mates by name at all possible opportunity. Instead, say, “Let me find someone who can answer your question.” If you’re asked to do something you can’t do, say, “Let me find someone who can do that for you.” Regardless of your limitations, always try to assert your -- and by extension, the company’s -- capabilities. 1.DO prepare S-T-A-R answers. If you still don’t have a formal policy, you’re not alone. A little smile goes a long way in the business world, both in person and over the phone. At my last office job, a couple of our new hires were bright and chatty … She received a Bachelor of Arts in creative writing from the Santa Fe University of Art and Design, and a Master of Fine Arts in creative writing from Chicago State University. 1. Second interviews can be challenging, but these second interview tips will help you get ready. Even the best hotels are far from perfect. Refrain from speaking loudly or using off-color language. Plenty of companies—especially those operating in small, casual, or creative environments—are content to work without a formal dress code. This is so important! Studying these 11 crucial second interview dos and don'ts can help you make a lasting impression on your interviewer while avoiding common interview missteps. DO carry water; During the summer days in Vietnam, a lot of water intake is required to help rehydrate. Apologize to customers who have been waiting a while, and keep clients informed with frequent status updates to keep their patience from wearing thin. After a winter hiatus since northern European Edinburgh piece, 10 Do's and Don'ts return by traveling south to Athens as in Athens, Greece not Georgia.We owe this guided tour of Athens to Alexandra Stratou. DO prepare to ask intelligent questions about the job, the employer, or the industry . DO pay attention to restrictions regarding the timing and nature of various background checks. Receptionists should always offer what they have -- even if it’s only a glass of water -- to create an atmosphere of professional warmth and hospitality. Basic Etiquettes Required for Hotel Staff, List of Front Office Staff Etiquettes and Manners, Food and Beverage Staff Etiquettes and Manners list, Always greet guest and colleagues with a smile, Maintain a friendly and pleasant expression. They need to gauge when it's OK to talk about an employee's activities or work, and when to stay quiet. Remember that your reception area promotes your company and should look professional -- don't overload your desk with trinkets, funny gadgets, photos or desk toys. Do answer the phone like a receptionist. A receptionist’s behavior is extremely important, even when she isn’t speaking directly to clients. Your staff should be familiar with the do’s and don’ts of all forms of communication so that they can best represent your company well. Offer What You Have Truth! Receptionists need to maintain the same level of professionalism as the other workers in the office. Doing a criminal background check too early in the hiring process can get you in trouble. Stand upright, do not fold your arms in front of the guest. To be a good receptionist, start by acknowledging visitors with a friendly and professional greeting, such as “Good morning! You may have piles of paper to work through, but these shouldn't be spread all over your reception area. Background check Dos and Don’ts. Receptionists perform many duties, but their primary responsibility is to create an engaging and friendly atmosphere for the companies they represent. DO practice answering the most common job interview questions, with a focus on answers customized for this employer and this job. If you're considering working as a receptionist, keep a few basic guidelines in mind. Keep your clothes, hair and nails neatly groomed, and keep mints on hand for fresh breath. 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