If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund. The seller will also pay for return shipping.. They can claim the item was not received, claim a refund and make off with the expensive item. eBay buyers and bidders can be guilty of fraudulent or damaging activity. Resolving selling problems. If your item has gone missing, or if it’s damaged or faulty, most sellers are happy to work with you to resolve the issue. Follow these steps to get your refund. If there's an open cancellation request, return, eBay Money Back Guarantee claim, or an open dispute made outside of eBay against an order, then the … eBay Money Back Guarantee means you're protected if the item you ordered didn't arrive, is faulty or damaged, or doesn't match the listing. If you've changed your mind and want to return it, you can ask the seller if they'll accept a … Email the completed Damage Claim Form to ebayclaiminformation@ups.com with the subject line "Customized eBay Claims Support". Frequently Asked Questions A buyer happily purchases your item. It’s automatic and covers your purchase price plus original shipping on eligible purchases*. In the worst case, she'll claim she's doing so because the dress is damaged in some way—damage she might be … Managed payments sellers can offer buyers full or partial refunds up to 90 days after the original transaction date. What to do when a buyer doesn't pay. What to do when you don't receive your item or it's not as described. Claims is made after 30 calendar days from when the parcel was dispatched; You do not provide all the documents requested by customer service. If the result of the inspection determines the carrier is at fault, you'll receive notification with next steps to file for payment. You'll get your money back. They may even provide photos of the broken item. How do I make a claim? Our eBay Money Back Guarantee applies to virtually everything on our site, and there's no extra fee for coverage. Still waiting for the buyer at this point to open a claim through ebay which is what I was told to tell him by an ebay … Once payment is confirmed you ship it promptly. Canceling a transaction. In this scam, the buyer then accuses you of sending a damaged item. For all the details of how the eBay Money Back Guarantee works, please see our full policy guidelines below. Due to requesting photos, getting the item returned (as per eBay policy) and refunding, when claiming against Packlink I was told it was outside the 7 day rule so I could not make a claim. You make a claim using an email address that does not belong to affected eBay account or you have not made the claim through the eBat delivery online claim form. Be careful not to jump the gun and register a complaint too soon. Your requests and cases. Either way, you’re covered by the eBay Money Back … Resolving buying problems. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item in the same condition in which it was received, and the seller issues you a full refund, including the original shipping cost. If something’s gone wrong with your order, the first step is to let the seller know there’s a problem. Once you submit your claim, a damage inspection will be conducted by UPS. The buyer actually contacted me with the photos of the damage but I think I need to have the item in my possession before continuing with the claim in order to take more photos they requested. Report a problem with a buyer. Appeal eBay's decision about a return or missing item for buyers. 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